FAQ

The Answers You Need

How do I place an order?

 

Orders can be placed by a number of means. Instantly through the online shop. By email to littlechimesbakery@gmail.com. Or direct message through messenger on Facebook or Instagram direct message. Or let's discuss your ideas on  07498 211116.

 

How can I pay?

 

Online electronic payments processed by Square are now accepted for all orders placed through the online shop. For bespoke orders, once your order has been finalised, you will receive an invoice that confirms the details of your order and the price agreed. If you are happy with this, then payment to Little Chimes Bakery is by your usual electronic bank transfer method or by the PayPal link on the invoice. Full payment is required at the time of order if less than 4 weeks' notice. Otherwise a deposit of 25% the total price is required to reserve the date.

 

Do you do dietary requirements?

 

All cakes are made to order, and as such can be tailored to specifications. The recipes used are vegetarian. As it is a home kitchen it cannot be guaranteed to be completely allergy free, but processes are in place to ensure cross contamination is minimised.

 

Where are you?

 

The bakery is within the village of Hoo St Werburgh near Rochester, Kent.

 

Do you have a shop?

 

I do not have a shop that you can visit at present. Cakes and bakes can be purchased through the online shop, or by enquiry and are made to order.

Where do you deliver to?

All deliveries within Medway are free of charge. There is a surcharge of £10 for deliveries within Kent, although delivery is free for orders over £60. All deliveries are conducted in a contactless way in accordance with current government guidelines.

Can I collect from you?

 

Unfortunately this is unavailable due to current restrictions and insurance purposes.

How do I know that you are safe?

 

I am fully insured and registered with Medway Council. I undertake a strict cleaning and food safety regime in accordance with the Food Standards regulations. Do note I am currently also operating an enhanced Covid Secure cleaning schedule at present. Please also check out the Testimonials page or other reviews elsewhere.

Is it possible to cancel/change/amend requirements or dates?

 

Yes if there is sufficient notice. Please refer to the Terms and Conditions document on the About page for full details

Can I order for delivery on the same day?

 

It will depend on the nature of the order and the bookings already in place. Please call to confirm availability and to see what can be arranged.

Are all cakes postable?

 

Availability of this option will be detailed in the product information pages in the online shop. Items only available only by post are highlighted by a Treats by Post 'ribbon'. It is not recommended to post cakes with buttercream or complex designs. A courier can be arranged, but do note that this will attract a significant charge. Please call to discuss your request.

What do I do with the boxes and boards that the cakes arrive in? Do you want them back?

 

Unfortunately due to Food Standards I can't reuse them. You are more than welcome to reuse them yourself, or they can be recycled by your usual method, and the stickers are compostable if you have the facilities. The white cake boards may be able to be gently wiped clean, but cannot be reused for hot foods.

Please feel free to contact me if you have any questions that were not covered here.

Hoo St Werburgh, Rochester, Kent

07498 211 116

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